Fully Hosted and Managed KC Online ECM Cloud Service
Knowledge Capture Online (KC Online) is an end to end image, social media and content Cloud powered by ECM solutions. For a small monthly fee the KC Online ECM Cloud delivers all of the features and functions of a traditional 'on premise' ECM solution, such as IBM FileNet, Content Manager, Content Manager OnDemand or OnBase, while avoiding the need for capital expenditure, removing the costs of ECM servers, helpdesk staff, software upgrades, support fees, backups and day to day management.
Introduction to KC Online ECM Cloud
KC Online is an out of the box, ready to use cloud service, where new customers are onboarded within 72 hours of customers signing KC Online contracts. KC Online is totally secure and always available 24/7/365.
Three Step Map and Migrate Strategy
The KC Online ECM Cloud provides a three step proven ECM outsource service, including;
Migrate your existing ECM applications to the KC Online ECM Cloud
Migrate your existing objects, (images and files) and index records to KC Online Cloud
Leverage all your existing ECM applications from KC Online Cloud, plus also receive the bonus of using all our KC Online business applications (based on the number of archive and workflow users purchased)
KC Online ECM in the Cloud Highlights
Some of the many benefits of Lift and Shift into the KC Online Cloud include:
Significant cost reduction, as moving into KC Online Cloud reduces renewal, helpdesk and hardware costs.
Fast Onboarding of users, which can be added within 72 hours of signing agreements
KC Online Cloud is very scalable, able to support thousands of users and Terabytes of business data
KC Online provides many pre-built applications available free of charge, such as Accounts Payable, Human Resources, Complaints and Claims applications, Social Media communication and Case Management
Each department has separate and secure access and storage of their data, ensuring only the right people have the access to the right information.
The KC Online Cloud provides highly rich content management features and functions, delivering industry leading content management, workflow, eForms, social media communication tools and much more
KC Online is provided based on a small monthly fee, providing the right level of service for the right price
KC Online Cloud can be seamlessly integrated to your existing business applications, ensuring consistency of service and user experience
Our Pricing Models
KC Online ECM in the Cloud will only typically cost what you pay for your ECM annual software subscriptions, delivering great financial savings. Customers no longer needing to pay for ECM software licences, services, hardware, helpdesk technical support, upgrades, or technical management. Email us for a quote at: email@example.com
To read our blog post on Lift and Shift, click here.
SMC4 Observer enables Law Enforcement agencies to identify and fight crime by securely and easily managing large volumes of social media communications, alerting about criminal behaviour and crimes in real time, which is instantly scalable in an emergency or crisis.
Observes social media sites, identifying potential risks to children and notify authorities.
Observes people of interest, such as drug dealers, paedophiles and other criminals, to track their communications across social feeds.
Provides Police Departments with a social view, in order of risk priority using our advanced content analytic dictionaries and comprehensive dashboards to display social media risks
Captures and consolidates social feeds in a holistic view, to help bring a complete summary or risks and legal case development together.
Provides e-Discovery, search and retrieval, helping to compile a legal case by archiving all social media messages in their original format, log all actions taken and persons involved.
SMC4 Observer Starter Pack Offer:
5 x Full Administration Users
250 x Observer Licences (to observe criminals or cyber bully victims)
Social Media Publishing and Posting
SMC4 Reporting Module
Archive and e-Discovery of SMC4 Records
Profanity - automated social media hiding or deleting
Up to 10Gb of storage
Total Price = $3,000
For more information about SMC4 Observer, please click here.
Customers are using Social Media tools to complain, but Social Media tools such as Facebook, Twitter and LinkedIn do not have automated means to capture, control, and appropriately manage and workflow process complaints.
SMC4 provides an end to end complaint management tool that automatically captures incoming complaints at their social media source and immediately translates the message intent and directs the complaints to workflow and call centre queues where they can be instantly assessed, prioritized and resolved.
The SMC4 Social Media Complaint Processing tool provides the following key functions:
Automated complaint capture, receipt and extraction of information required to process each individual complaint, whether it was originally received on paper, email, social media, fax or another electronic format
Automated social media complaints priority queue management with built in time and SLA management
Automated social media routing of complaints to appropriate resolution owners, supervisory levels and management
Enables all supporting social media complaints documentation to be attached and saved within each individual complaint
Provides a full history, reporting and audit trail for each individual stage of the complaint raised from a social media tool
For more information on how SMC4 can help your organisation with social media management, please visit Click here